Help
Questions.
Can't find your answer? Write to support@asiapeptide-supply.com or message us on WhatsApp +852 8415 3676.
Ordering
Who can buy?
Adults (18+) buying reference materials for in-vitro laboratory research. We refuse orders that indicate human or veterinary use.
Is there a minimum order?
Yes, €49 before shipping, because every parcel ships tracked from our lab partner.
Single vial or kit?
A kit is 10 vials of the same compound and strength at 25% less per vial than buying singles.
Do you give dosing advice?
No. Our products are research materials and we don't provide any usage, dosing or administration guidance.
Payment
Which methods do you accept?
Visa, Mastercard, Apple Pay, Google Pay, SEPA, Crypto, through licensed payment providers for cards, plus crypto.
Why does the card page show a different company?
Card payments are handled by a regulated payment provider. Your statement may show the provider's name rather than ours.
My payment went through but the order still says pending.
Card confirmations usually arrive within minutes; crypto after one network confirmation. If it's been more than an hour, e-mail us your order number.
Shipping
Where do you ship?
All EU countries, the United Kingdom, Switzerland, Norway, Iceland, Liechtenstein and Monaco (33 countries).
How long does it take?
Dispatch within 48 hours of payment, then standard tracked in 5–7 days or express in 2–3 days.
What if my parcel is held by customs?
Write to us with your order number and tracking number. We'll work with the carrier and, where a parcel is lost, reship or refund.
Quality & certificates
What does a certificate of analysis report?
Purity by reverse-phase HPLC and identity by electrospray mass spectrometry, for the specific lot printed on your vial. See our quality page for the full test table.
How do I get the certificate for my vial?
E-mail or WhatsApp us the lot number printed on the vial label and we send that lot's certificate the same day.
Why does the certificate reference a lot number, not just the product?
Each manufacturing run is tested separately. A certificate for a different lot of the same compound doesn't describe the vial you received — see our research note on lot-specific certificates.
Research use & compliance
What does "for research use only" mean here?
These compounds are reference materials for in-vitro laboratory research. They are not medicines, foods, supplements or cosmetics, and must not be administered to humans or animals.
Do you make any health or performance claims?
No. We describe what each compound is — its identity and purity — and nothing about effects, dosing or outcomes.
Can I use this for anything other than research?
No. Every order requires confirming research-use intent at checkout, and we don't support any other use.